Welcome to Faquence! These terms govern your use of our dress rental services. Your use of our platform is governed by these terms.

1. Rental Agreement

When you rent one item from Faquence, you agree to bring it back in the same high quality you received it. You are responsible for any damage or loss caused or any damage to the item(s) agreed to be rented.

2. Payment Method

We collect all payments in cash at the time of delivery of rented products. We never accept any prepayment or online transactions.

3. Refunds

In case of a refund, it will be made on bank records. Refunds will be processed to customers' bank accounts provided no later than 7-15 working days from the receipt of the returned order. All refund requests need to be submitted within 24 hours of receiving the product.

4. Rental Duration and Returns

There’s a return date for each rental. Late returns could accrue further fees, depending on how much longer the item is kept. Customers must return items on time to avoid late fees.

5. Cancellations

Customers who wish to cancel a rental must do so at least 24 hours in advance of the scheduled delivery. If you are found, you can be charged partially.

6. Item Condition and Usage

All rented dresses are shipped in ready-to-wear condition. Customers are expected to be responsible for the rental pieces. So, you'll need to pay for repairs or replacement for any stains, rips, or significant damage.

7. Privacy and Data Use

For example, any personal information collected in the rental process is handled in accordance with South Korean privacy laws. We do not sell or rent customer data to third parties, except as required by law.

8. Service Limitations

Faquence has the right to turn away persons who have cheated on payments before, damaged rental products or services, or otherwise failed to complete payments.

9. Amendments to Terms

Terms may be modified by Faquence as needed. All the changes will be announced through our official website.

You may do so via email at [email protected] .

By renting from Faquence, you are aware of and accept these terms and conditions as a whole.